Privacy Policy

ANOS Inc.

Address: 〒450-0002 愛知県名古屋市中村区名駅4丁目24-5 第2森ビル401

Representative Director: Shi Caifeng

Email: [email protected]

2.1 Information provided by users

- Date of birth (year, month, day): Required / At the start of service use

- Time of birth: Optional / At the start of service use

- Place of birth: Required / At the start of service use

- Nickname: Optional / At the start of service use

- Letter content and selected tags: When sending a letter

- Conversations with Hona: When talking with Hona

- Email address: Optional / At account registration

- Email address: Optional / When subscribing to launch notifications (used only to send notifications; can be unsubscribed at any time)

2.2 Information obtained through external services

When signing in with a Google account, we obtain the following information to the extent permitted by the user:

- Google account identifier

- Name

- Profile image

When you subscribe to Pro, we obtain from Stripe the transaction information needed to manage the subscription: Stripe customer ID, subscription status, payment date, amount and currency, and billing period.

2.3 Information collected automatically

- Anonymous identifier (a random ID assigned to the device)

- Service usage history (access date/time, pages viewed, features used)

- Device information (OS type, browser type, screen size)

- IP address (used for country/region identification; deleted after the log retention period)

- Interaction records via Microsoft Clarity (clicks, scrolling, session recordings and heatmaps). Text in letters, Hona’s replies and conversations, birth information, birth charts and the settings page is masked before it is sent.

2.4 Payment information

Pro payments are processed by Stripe. Card details such as credit card numbers are entered only on Stripe’s checkout page; the Company does not obtain or store them. The Service does not collect phone numbers.

We use the personal information we collect for the following purposes:

1. Providing and operating the Service: birth chart calculations, letter generation, generating Hona’s replies and conversations

2. Improving the Service: statistical analysis of usage (conducted in a non-personally-identifiable format)

3. Developing new features: considering service improvements based on usage trends

4. Responding to inquiries: replying to communications from users

5. Addressing Terms violations: investigating and responding to violations of the Terms of Service

6. Important notices: notifications regarding service changes and security

7. Service notifications: sending Pro plan launch notifications to users who opted in (can be unsubscribed at any time)

8. Billing and subscription management: charging for Pro, managing subscriptions and cancellations, issuing receipts, and preventing fraudulent use

If we intend to use personal information for purposes other than those listed above, we will obtain the user’s consent in advance.

The Service uses an external AI service (large language model API) to generate letters and Hona’s replies and conversations. Below is an explanation of how user data is handled in AI processing.

4.1 Data sent to AI

When generating letters or Hona’s replies or conversations, the following data is sent to the AI API:

- Birth date/time and birthplace (as birth chart calculation results)

- User’s nickname

- Letter content (when a reply from Hona is requested)

- Conversations with Hona (when talking with Hona, including recent messages in the same conversation)

4.2 Hona’s memory feature

The Service does not currently offer a feature to "let Hona remember past letters." When you talk with Hona, only the most recent messages of the same conversation are sent along to keep it coherent; other conversations and past letters are not sent. If this feature is offered in the future, it will be off by default, and this Policy will be updated in advance.

4.3 AI service provider

We currently use an API provided by OpenAI OpCo, LLC (United States). Data sent to it is handled under that company’s terms and privacy policy and may be processed and stored on servers in the United States or other countries. Under our contract with that company, the data we send is not used to develop or improve its services (including training its models). However, that company may retain it for up to 30 days to monitor for misuse.

The Company will not provide users’ personal information to third parties except in the following cases:

1. When the user has given consent

2. When required by law (such as court orders or legally mandated inquiries from investigative authorities)

3. When necessary to protect life, body, or property (limited to cases where obtaining the individual’s consent is difficult)

4. Disclosure to service providers: User data may be provided to the following service providers to the extent necessary for providing the Service:

- Authentication, account management, email verification, and bot prevention at sign-up / United States

- Pro payment processing and subscription management / Japan, United States

- Usage analytics (clicks, scrolling, session recordings, heatmaps) / United States

- Generating letters and Hona’s replies and conversations (AI service) / United States

- Database, content delivery, and security / United States

- Web server hosting (servers in Tokyo) / United States

The Company appropriately supervises its service providers regarding the secure management of personal information.

The service providers in Article 5 include businesses located in the United States. For each country’s personal information protection system, see the Personal Information Protection Commission’s materials (https://www.ppc.go.jp/personalinfo/legal/kaiseihogohou/#gaikoku). Information on the providers’ protection measures is available upon request to the contact in Article 14. By using the Service, users consent to this provision to foreign countries.

The Company implements the following security measures to prevent leakage, loss, and damage of personal information it handles:

1. Organizational measures: Designation of a person responsible for handling personal information; establishment of handling rules

2. Personnel measures: Education of employees regarding personal information protection

3. Physical measures: Appropriate management of equipment and electronic media

4. Technical measures: Encryption of communications (TLS), access control, measures against unauthorized access

Privacy protection features:

- Letters and Hona’s replies can only be viewed by the user who wrote or received them.

- The Service does not currently offer a feature to "let Hona remember past letters." If offered in the future, it will be off by default.

- The share card feature shares only the single line selected by the user; names, birth dates, birthplaces, and full letter text are never automatically disclosed.

- Usage analytics (Microsoft Clarity) masks text such as letters, conversations and birth information.

- Account information: Until account deletion

- Birth information and birth chart: Until account deletion (for anonymous users, stored on the device only)

- Letter content, Hona’s replies and conversations: Until account deletion

- Payment and subscription records: For the retention period required by law

- Access logs: Up to 12 months

- IP addresses: Up to 90 days after country/region identification

Upon receiving a request for account deletion, the Company will delete the user's data within a reasonable period (generally within 30 days). However, when there is a legal obligation to retain data, or when reasonably necessary for the Company's legitimate interests (such as prevention of fraudulent use), the minimum necessary data may be retained for the minimum necessary period.

1. The Service uses cookies and similar technologies for the provision and improvement of the Service.

2. Types of cookies used:

- Essential cookies: Required for maintaining login status and security features

- Functional cookies: Storing user settings (such as language selection)

- Analytics cookies: Statistical analysis of service usage (Microsoft Clarity uses first- and third-party cookies)

3. The Service does not show ads and does not use cookies for advertising. However, Microsoft Clarity may set cookies owned by Microsoft, which are handled under the Microsoft Privacy Statement.

4. Users can disable cookies through their browser settings, but some features may not function properly.

Users may make the following requests to the Company:

1. Disclosure request: Disclosure of personal information held by the Company

2. Correction, addition, or deletion request: Correction, addition, or deletion of personal information when its content is inaccurate

3. Cessation of use or erasure request: Cessation of use or erasure when data is being handled beyond the scope necessary for the purpose of use, or when it was obtained unlawfully

4. Request to stop third-party disclosure

How to make a request:

- Registered users: Please contact [email protected] from the email address registered with your account. For identity verification, we will confirm that the request was sent from the registered email address.

- Anonymous users: Please contact [email protected] with information that can identify the relevant letters or usage history (such as dates and times of use).

The Company will respond within 14 days in principle from the date of receiving a request. We will not refuse a request without legitimate grounds.

1. The Service is intended for individuals aged 18 or older.

2. The Company does not intentionally collect personal information from individuals under 18.

3. If the Company becomes aware that it holds data of an individual under 18, it will promptly delete such data.

4. If a parent or guardian believes their child may have provided personal information to the Company, please contact [email protected].

In the event of a security incident involving the leakage, loss, or damage of personal information, the Company will take the following measures:

1. Promptly investigate the facts and prevent further damage.

2. Report to the Personal Information Protection Commission (when required by law).

3. Promptly notify affected users.

1. The Company may amend this Policy in response to changes in laws, regulations, or service content.

2. In the case of material amendments, notice will be given within the Service at least 14 days before the effective date of the amendment.

3. The latest version of this Policy will always be available on this page.

For inquiries regarding the handling of personal information, please contact:

ANOS Inc. — Personal Information Inquiry

Email: [email protected]

Address: 〒450-0002 愛知県名古屋市中村区名駅4丁目24-5 第2森ビル401